Technical Support Specialist (Hybrid)

Technical Support · Victoria, British Columbia
Department Technical Support
Employment Type Full-Time - Hourly
Minimum Experience Mid-level

Who we are:
Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.


We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work-life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let’s combine our passions for building a greener future!


Your mission:

To assist our Authorized Dealers in resolving any issues they may have with our product and to document any problems or feedback received. You will work closely with the R&D team to identify any issues, reproduce them as well as test new exciting products and features.

What we offer:

  • Highly competitive extended health and dental plans for you and your family
  • A yearly RRSP contribution on the company’s behalf, plus an employee contribution–matching program to help you grow your financial well-being
  • An annual performance bonus
  • Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers
  • Free on-premise parking, or choose our green transportation option and be paid for it
  • Social Committee events almost every month, from potlucks, game nights, and LAN parties to camping and skiing
  • Free on-site gym at both locations
  • Awards and recognition for service and accomplishments
  • Assistance with tuition or skills training relevant to your role
  • A rewarding career doing work that matters


What we hope to create:

Solutions for building operators to enable the vision of Net-Zero Emissions by 2050. Help us get there. 


In this role you will:

  • Front line tech support to incoming calls from our dealer network, mostly on the phone, and by e-mail
  • Test and verification of firmware and software within our QA department
  • Support internet connectivity setup issues, creation of WAN’s with routers and Reliable’s IP based products
  • To work with internal technical staff to identify potential product issues
  • Troubleshoot hardware, software or networking issues by replicating, visualizing and analyzing each problem
  • Document trouble tickets, and maintain a database of support issues
  • Understand the application of the software so that all elements of the application can be properly tested
  • Fully understand the Reliable Controls product line, including software and hardware products. Use this knowledge to help people less educated on the products.


You'll have access to:

  • An onboarding package to get you up to speed 
  • Online training courses
  • A mentor
  • Innovation days
  • A yearly training allowance


This role might be right for you if you have:

  • A minimum of 3 years of experience in a technical support capacity
  • A minimum of 3 years of demonstrated customer service experience within a fast-paced environment
  • A Diploma/Degree in Information and Computer Systems, networking, HVAC or electronics
  • Background in HVAC controls industry, electronics, or related trade would be an asset
  • Outstanding customer service, communication and active listening skills
  • A strong software, computing and IT background is necessary
  • Solid understanding of IP networks and networking technologies
  • Hands-on experience and understanding of hardware and electronics
  • Ability to accurately log, track and manage support calls
  • Ability to think critically, troubleshoot proactively and solve complex problems
  • Strong understanding of SQL databases would be an asset


You'll be successful in this position if you:

  • Are an enthusiastic, innovative individual who cares about sustainability
  • Look for ways to have a meaningful impact on your team's work
  • Are interested in using devices to control the physical environment, and you're willing to learn our products and industry
  • Like a challenge and want to grow professionally
  • Are patient and diligent; quality may take longer, but you know it's worth it
  • Value a healthy work–life balance; we don't expect you to work overtime or weekends


Let’s connect!

At Reliable Controls, it’s not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team’s future, not just their current abilities. Let’s connect. We would love to hear from you!

Thank You

Your application was submitted successfully.

  • Location
    Victoria, British Columbia
  • Department
    Technical Support
  • Employment Type
    Full-Time - Hourly
  • Minimum Experience